Magento Support
Maintenance Services
Specialized in Adobe Commerce for the APAC Region, our Magento Website Maintenance services ensure your Magento website is secure, always up-to-date, fully backed up, and free from annoying hiccups.
![Adobe Commerce Specialization](png/mgn-adobe_commerce_specialization-06-1-500x189.png)
![Adobe Commerce Specialization](png/mgn-adobe_commerce_specialization-06-1-500x189.png)
![top clutch magento company](png/top_clutch.co_magento_company_2023_award-qfh8ixc1q297qv90x7mgnuu47qbxtm02vn1bkz4jr4.png)
why need magento maintenance?
Website development is just the first step for sustainable eCommerce revenue. For any business, issues like downtime, server clogs, and backup/storage/security incidents are major sources of concern. That is why your Magento store needs proper and regular maintenance. Our Magento Support and Maintenance experts do not only make sure your website has zero downtime, but also offer Server Architect recommendations.
![why need magento maintenance](png/why-need-magento-maintenance-490x350.png)
MAGENTO SUPPORT & MAINTENANCE SERVICES Packages
Task
50 hours
100 hours
200 hours
200+ hours
Magento Website Design and Development
Bug troubleshooting and resolving
Data backup
Fix bugs and handle incidents
Apply Magento security patches
System Recovery
Development tasks on request which will be mutually agreed by both parties
Install extensions
Upgrade your Magento 2 to the latest version & Upgrade extensions
Provide user guidance and training on Magento Open Source or Adobe Commerce default features and Magenest’s developed features
In-house Magento Experts
Project manager/Account Manager
Shared
Shared
Dedicated
Dedicated
Website health check report
24/7 support including holidays
(with external fee)
(with external fee)
Emergency after-hours support
(with external fee)
(with external fee)
Audit website
Optimize website performance
MAGENTO SUPPORT & MAINTENANCE SERVICES Packages
Task
Magento Website Design and Development
Bug troubleshooting and resolving
Data backup
Fix bugs and handle incidents
Apply Magento security patches
System Recovery
Development tasks on request which will be mutually agreed by both parties
Install extensions
Upgrade your Magento 2 to the latest version & Upgrade extensions
Provide user guidance and training on Magento Open Source or Adobe Commerce default features and Magenest’s developed features
In-house Magento Experts
Project manager/Account Manager
Website health check report
24/7 support including holidays
Emergency after-hours support
Audit website
Optimize website performance
OUR COMPREHENSIVE EXTENSIVE PACKAGE OF MAGENTO SUPPORT AND MAINTENANCE SERVICES
Magento maintenance services can vary depending on the requirements and problems that our clients are facing. With multiple years of experience in the eCommerce field and having achieved the Adobe Commerce Specialization in the APAC Region, Magenest is confident to provide you with the most thorough Magento support and maintenance services that can cover your back!
![core software updates icon](jpg/frame-24.jpg)
Core Magento Updates
Our specialists regularly update your Magento website to the latest version to make sure your store has all the newest features and security patches.
![extension updates icon](jpg/frame-25.jpg)
Magento Extension Updates and Configurations
Our most skilled developers update and configure any third-party or custom Magento extensions that are used.
![performance icon](jpg/frame-26.jpg)
Performance Optimization
We make sure that your Magento store is running as efficiently as possible, thereby reducing page load times and improving the user experience.
![security icon](jpg/frame-27.jpg)
Security Audits and Fixes
Our Magento maintenance services include regular audits to identify vulnerabilities, followed by immediate actions to patch any security holes and implement best practices.
![content updates icon](jpg/frame-28.jpg)
Content Updates and Management
We help you to add new product listings, update product - category content, audit the quality of your blogs, or even customize the website layout and design.
![SEO management icon](jpg/group.jpg)
SEO Management
We review your SEO strategies together and address any issues, as well as offer suggestions that could impact your rankings on search engine results pages.
![core software updates icon](jpg/frame-24.jpg)
![extension updates icon](jpg/frame-25.jpg)
![performance icon](jpg/frame-26.jpg)
![security icon](jpg/frame-27.jpg)
![content updates icon](jpg/frame-28.jpg)
![SEO management icon](jpg/group.jpg)
Our services
With our expert team and comprehensive approach, you can have peace of mind knowing that your website is in good hands and performing at its best.
Audit
We conduct throughout audit on all aspect of your website, from your frontend to the backend structure and your hosting infrastructure quality
![Frontend audit](png/1.-frontend-audit-1.png)
![Speed audit](png/2.-speed-audit-1.png)
![Hosting audit](png/3.-hosting-audit-1.png)
![Coding audit](png/4.-coding-audit-1.png)
![Frontend audit](png/1.-frontend-audit-2.png)
![Speed audit](png/2.-speed-audit-2.png)
![Hosting audit](png/3.-hosting-audit-2.png)
![Coding audit](png/4.-coding-audit-2.png)
Support
Not only maintaining uninterrupted support 24/7 during the project, we provide all the necessary documents, user guidance, as well as consultation concerning Magento capabilities and limits on request
![Remote support](png/5.-remote-support.png)
![Provide user guidance](png/6.-provide-user-guidance.png)
![Hold demo sessions](png/7.-hold-demo-sessions.png)
![Provide consultation](png/8.-provide-consultation.png)
![Remote support](png/5.-remote-support-1.png)
![Provide user guidance](png/6.-provide-user-guidance-1.png)
![Hold demo sessions](png/7.-hold-demo-sessions-1.png)
![Provide consultation](png/8.-provide-consultation-1.png)
maintenance
We apply the most optimal maintenance workflow on your website, handling issues according to the most technically logical procedure
![Backup data](png/9.-backup-data.png)
![Bugs Fixing](png/10.-bugs-fixing.png)
![Apply security patches](png/11.-apply-security-patches.png)
![Recover system](png/12.-recover-system.png)
![Server checking & upgrade](png/13.-server-checking-upgrade.png)
![Backup data](png/9.-backup-data-1.png)
![Bugs Fixing](png/10.-bugs-fixing-1.png)
![Apply security patches](png/11.-apply-security-patches-1.png)
![Recover system](png/12.-recover-system-1.png)
![Server checking & upgrade](png/13.-server-checking-upgrade-1.png)
OUR WORKS
MAGENTO & PWA
SM MARKETS
Supervalue, Inc. (SM Markets) is a brand owned by SM Investments Corporation (SMIC or SM Group), a Filipino multi-industry corporation with interests in shopping mall development & management, retail, real estate development, banking, and tourism. Established in 1985, SM Markets is a vital piece to completing SM’s range of retail services.
READ CASE STUDYMAGENTO
COME HOME - CENTRAL RETAIL
As a member of the Central Retail Corporation, Come Home is a brand dedicated to offering high-end furniture products that combine modern style with Vietnamese values. Recognizing the significance of eCommerce, the company has partnered with Magenest to create an eCommerce website with an appealing interface, delivering an optimal online shopping experience, and bridging the gap between physical and virtual stores.
READ CASE STUDYMAGENTO
KANGAROO GROUP
Kangaroo Group is one of the first enterprises in the water filtration, household appliances, electrical and other consumer appliances market in Vietnam. Understanding the growing trend of online shopping in Vietnam, Kangaroo Group has launched a professional eCommerce website to bring products directly to consumers.
READ CASE STUDYMAGENTO COMMERCE
HEINEKEN CORPORATE
Netherlands-based Heineken is the second largest beer brewery in the world, with over 165 breweries in more than 70 countries. Over the years, product offerings have expanded to include the original Heineken along with more than 250 international brands, craft and variety beers, and ciders.
READ CASE STUDYMAGENTO COMMERCE & MOBILE APP
TRUNG NGUYEN GROUP
Trung Nguyen Corporation was established in 1996 and quickly became the biggest coffee brand in Vietnam. With the rising trend of eCommerce, Trung Nguyen hopes to bring its coffee products to more and more consumers. To make this vision come true, Trung Nguyen has built an online space named Coffee Hypermarket.
READ CASE STUDYMAGENTO
ROUTINE FASHION
With the aim of deploying an eCommerce system with integration to existing management tools and procedures to automate the business process, as well as the potential for future development, Routine Fashion has chosen Magenest as the technological partner to build its Magento system.
READ CASE STUDYMAGENTO
BOM SISTER
Although the stores are still doing great, BOM Sister cannot ignore the online trend, especially during this unpredictable COVID-19 time. Developing a proper eCommerce system to offer a great shopping experience is certainly the number one priority of this lingerie brand.
READ CASE STUDYOur magento maintenance process
![magento process](png/magento-process.png)
Identify Specific Business Requirements
Our business development experts talk to you to confirm your project's exact scope.
Strategy Consultancy
After confirmed your scopes, our experts in Magento maintenance support you to draw out the optimal strategy to maintain your website without interfering your business.
Complete Detailed Action Plan
The final plan, timeline, and scope of work will be agreed by all sides.
Customer Support
Ensuring stable communication channels, as well as mutual understanding between all teams is crucial, as it is the no.1 priority of our Magento maintenance and support services. Not only hosting demo sessions, providing userguide, our technical experts will be presenting detailed information on Magento Platform capabilities and limits
Technical Maintenance
After attentive data backup, we process to fix the bugs and errors, apply latest Magento Security Patches. If incidents happen, your system will be rolled back to stable version before we conduct the Technical Maintenance again from the start.
Server Maintenance
Our Magento maintenance and support services offer to manage & monitor your system security, upgrade server software (PHP, MySQL, Nginx, ...) while assuring uptime of 99.5%. Not only maintaining your system stability, our technical experts will be providing Server Architect recommendations as well.
Continuous Development
Once we all are satisfied with the final outcome, your Magento store is deployed, yet we will always be right by your side for any necessary future upgrades. That is how Magenest ensures the best experience for both users and admins.
![joshua-rowley-e3d joshua-rowley-e3d](png/joshua-rowley-e3d-q81gkrxqeyzbmrj38yfr7gcid7vql0fmaj88hlux3c.png)
"We brought Magenest on board to do the full website development [...] and I’m glad to say that all the guys here have worked tirelessly and professionally and get everything sorted, so I couldn’t recommend Magenest enough to anyone that needs to work on their Magento site."
JOSHUA ROWLEY
ONLINE DIRECTOR @ E3D-ONLINE![joey-yusingco-sm-markets-pucfb93nxwecrc81u4vzj73aob1nj9u6x8aru29r7s Joey Yusingco](https://magenest.com/wp-content/uploads/elementor/thumbs/joey-yusingco-sm-markets-pucfb93nxwecrc81u4vzj73aob1nj9u6x8aru29r7s-q91tu8wv8x5f07j6vnq1yhisqszzm31r7k3qewl9mw.webp)
"Magenest is able to help us develop the functions and features we need and give good and efficient solutions to develop these features without too much cost and effort. Magenest also gives good advice and feedback on how we can develop new features efficiently and avoid ones that cost too much with little benefit."
JOEY YUSINGCO
HEAD OF MARKETING @ SHOPSM![phuong-emers.png Phuong Emers](png/phuong-emers-q7b0p5l9df6wj95t337cv9oeg2meqpcrxk4etssv0o.png)
"Magenest JSC has successfully delivered the website in a timely manner. The team has executed open communication to provide quick responses and accommodate inquiries. Their promptness and customer service support have been impressive throughout the workflow."
PHUONG T. UYEN
MARKETING MANAGER @ EMERS VIETNAM CO., LTDwhy CHOOSE Magenest for magento development
Adobe
Certified Master
Full-Stack Developer
Adobe
Certified Master
Architect
Since 2015
eCommerce PowerHouse
Magenest is the award-winning digital transformation agency in Vietnam with an established popularity all through the APAC regions.
150+
Magento Developers
Our team of certified Magento developers commit to deliver elite eCommerce development for your businesses’ thriving.
Adobe
Certified Expert
Business Practitioner
Adobe
Certified Expert
Developer
1000+
Successful Projects
We are always at the vanguard of the latest technology in the eCommerce scene to provide our clients with the most optimized solutions.
150+
Extensions
Not only committing to large projects, we also equip Magento merchant high-quality, bug-free Magento 2 extensions.
Adobe
Certified Expert
Front End Developer
Adobe
Certified Expert
JavaScript Developer
2000+
Satisfied Customers
We take pride in offering satisfaction to our client, so we make sure that coordinations with us are helpful and worth your time.
130+
Countries & Territories
Being able to catch the demographics of targeted customers and optimized customer journey across the world, we can assist businesses in any regions.
Adobe
Certified Master
Full-Stack Developer
Adobe
Certified Master
Architect
Adobe
Certified Expert
Front End Developer
Adobe
Certified Expert
JavaScript Developer
Adobe
Certified Expert
Business Practitioner Developer
Adobe
Certified Expert
Developer
Since 2015
eCommerce PowerHouse
Magenest is the award-winning digital transformation agency in Vietnam with an established popularity all through the APAC regions.
150+
Magento Developers
Our team of certified Magento developers commit to deliver elite eCommerce development for your businesses’ thriving.
1000+
Successful Projects
We are always at the vanguard of the latest technology in the eCommerce scene to provide our clients with the most optimized solutions.
150+
Extensions
Not only committing to large projects, we also equip Magento merchant high-quality, bug-free Magento 2 extensions.
2000+
Satisfied Customers
We take pride in offering satisfaction to our client, so we make sure that coordinations with us are helpful and worth your time.
130+
Countries & Territories
Being able to catch the demographics of targeted customers and optimized customer journey across the world, we can assist businesses in any regions.
F.A.Qs
Magento maintenance services refer to the ongoing support and management of a Magento-based website, which include security patches and updates, performance optimization, bug fixes, backups and disaster recovery, and website monitoring. Our services are crucial for ensuring that your eCommerce website is secure, efficient, and always up-to-date, providing a seamless experience for your customers.
Our Magento maintenance and support services are essential for several key reasons:
- We ensure that your Magento website remains secure by regularly updating the software and implementing security patches.
- We optimize website performance, leading to faster page load times, better user experience, and potentially higher sales.
- A well-maintained Magento site is more reliable, reducing the risk of downtime or system failures that could result in lost revenue.
- Routine maintenance helps in identifying and fixing bugs or issues that could otherwise go unnoticed, compromising site functionality.
- Our professional support on hand allows businesses to focus on core activities like marketing and product development.
Choosing Magenest for your Magento support and maintenance services comes with a host of benefits that make it a compelling option for businesses of all sizes:
- Expertise: With 10+ years in the market, Magenest is known for the in-depth expertise in the Magento ecosystem, ensuring that your website is managed by a team that understands the nuances and best practices.
- Comprehensive Services: Magenest provides a wide range of Magento support and maintenance services, from routine software updates and security patches to more complex tasks like customization and performance optimization.
- Reliability: With a reputation for reliability, Magenest offers peace of mind, knowing that your website is in capable hands. Regular monitoring and prompt issue resolution help minimize downtime and improve user experience.
- Custom Solutions: Understanding that every eCommerce business is unique, Magenest provides tailored maintenance packages to meet specific business needs, thereby offering better value for your investment.
- Quality Customer Support: Responsive and quality customer support is usually a strong suit of reputable maintenance providers like Magenest. Whether it’s a small query or a major issue, you can generally expect timely and effective support.
- Strategic Consultation: Beyond just handling the technical aspects, Magenest may also offer strategic guidance to help your eCommerce business grow, making them a partner in your long-term success rather than just a service provider.
- Cost-Effectiveness: With flexible pricing packages, you can often find a plan that fits your budget without compromising on the quality of service.
Yes, of course, our Magento Maintenance service includes server maintenance. Our certified developers of Magento maintenance support all aspects of your Magento eCommerce stores.
The cost of Magento website support and maintenance services can vary widely depending on several factors, including the complexity of your website, the level of customization, the types of services you require, and the agency or professional you choose to work with.
Our Magento 2 Maintenance SLA includes:
- Fixing coding issues
- Magento 2 security patches application
- Magento maintenance and support services
- Disaster recovery
- Performance monitoring & optimization
- Customer support via Email, Chat, Issue Tickets, and Direct meeting/call
Knowledge transfer is key to ensure a smooth transition which we expect to receive the below:
- Magento system and server access
- Site specification: Contains all specification of the site: system workflow, detailed functional description, involved stakeholder
- Coding documentation: Describe system architecture and coding method
- Digital assets: Includes mockups, design files, workflow diagrams
- Development credentials: Accounts for access to project coding repository eg. Bitbucket, Github, etc.
- Deployment procedure: Procedures to deploy on staging and live environment to ensure safety of live system
Yes, you can. We offer full Magento 2 development services for any businesses in need. Our experts in Magento maintenance support all requests for your Magento eCommerce stores.
Our Magento maintenance and support services will provide a progress report on ongoing maintenance, planning, and R&D on a monthly basis via conference call or email, depending on your reference.
You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions.
You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.
LEAVE YOUR MAGENTO MAINTENANCE PROJECT IN CAPABLE HANDS.
OUR TEAM IS JUST ONE MESSAGE AWAY.
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