Each country in SEA contributes uniquely to this growth, with varying factors and penetration rates shaping the landscape. Indonesia and Singapore are at the forefront, while the Philippines, Thailand, and Vietnam are rapidly catching up. Thailand, in particular, is making significant strides in advancing its growth and profitability through innovative strategies such as Live Commerce, Cross-border Transactions, Influencer Marketing, and Personalization.

Recognizing the significant growth and dynamic evolution of the eCommerce sector in Southeast Asia, Magenest is proud to collaborate as the Exhibitor Sponsor with Rockbird Media for the upcoming Retail & eCommerce Summit Asia – Driving Digital Connectivity for Growth And Profitability (RESA). Together, we are set to deliver an insightful and impactful summit for industry leaders and professionals, aiming to shape the future of eCommerce in one of the world’s most vibrant and rapidly evolving markets.

About RESA

The Retail & eCommerce Summit Asia (RESA) stands as a distinguished gathering, poised to bring together over 100 prominent decision-makers from a wide array of local and international brands. This one-day event offers a unique opportunity to broaden your professional horizons and networks, engaging with top industry leaders, many of whom you’ll be meeting for the first time.

Tailored for individuals focused on business growth and innovation, RESA transcends conventional business events. It interweaves an assortment of knowledge-sharing sessions with relationship-building activities, crafting an environment that perfectly balances professional advancement with meaningful networking. This summit is not just a forum for work, it’s a space where the exchange of ideas and the forging of new connections happen seamlessly, fostering both personal and professional growth.

About the Speakers

The speaker lineup for the Retail & eCommerce Summit Asia represents a pivotal element, enriching the event with diverse expertise and insights.

Attendees will have the unique opportunity to interact with and learn from this esteemed group of professionals, comprising:

• George Hartel: Chief Commercial Officer at Supara Group-GQ Thailand.
• Thanawat Malabuppha: CEO & Co-founder of Priceza, Honorary President of Thai eCommerce Association.
• Wilasinee (Lala) Parnurat: Country Manager/Managing Director at Bata Group.
• Ben Moreau: VP, South East Asia at Lexer
• Suki Cheung: President at Hong Kong E-Commerce Logistics Association, Advisory Member at HKSAR LOGSCOUNCIL.
• Teeraphol Ambhai: Head of Search Experience at Bumrungrad Hospital, Most Influential MarTech Leader Thailand 2023.
• Thi Thom Pham: Chief Marketing Officer at Ascend Commerce Group.
• Mai Vo: Country Lead, Vietnam & Thailand at CleverTap.
• Phanthira Taratikhumporn: (AVP) eCommerce Marketing & Traffic Director at Central Food Retail.
• Maythad Vongtharanavuth: Director of Digital Performance Marketing at Nocnoc.
• Marc-Antoine Hager: Regional Lead, SEA at CleverTap.
• Jack Nguyen: VP of Growth, SEA at Insider.
• Atthaya Phianphensiriwong: Country Manager, Thailand at 8×8.
• Maahen Melvin: Senior Product Manager at 8×8.
• Ratiboon Assawajaruwan: Head of Commercial for eCommerce & Omni-Channel at CMG (Central Marketing Group).

Who Should Attend the Summit

The Retail & eCommerce Summit Asia is an essential gathering for senior executives and leaders across various domains. This event is particularly suited for:

• C-Level Executives: CEOs, CMOs, COOs, CFOs, and other C-suite professionals who are steering their organizations through the evolving landscapes of retail and eCommerce.
• Vice Presidents (VPs): Senior leaders responsible for strategic decisions and implementation of key initiatives in their respective areas.
• Heads of Omnichannel: Professionals in charge of integrating and harmonizing customer experiences across various channels.
• Customer Engagement Leaders: Experts focused on building and maintaining robust customer relationships and engagement strategies.
• Customer Experience Directors: Those who oversee the overall customer journey, ensuring a seamless and satisfying experience.
• Heads of Customer Loyalty: Individuals responsible for developing loyalty programs and strategies to retain and reward loyal customers.
• Growth & Marketing Executives: Leaders tasked with driving business growth and overseeing marketing strategies.
• Delivery Fulfillment Managers: Specialists in managing and optimizing the delivery and fulfillment processes in eCommerce operations.
• Supply Chain Heads in eCommerce: Professionals overseeing the supply chain operations specifically tailored for eCommerce businesses.
• Last Mile Coordinators: Individuals focused on the final phase of the delivery process, ensuring efficient and timely delivery to customers.
• Personalization Experts: Those skilled in tailoring products, services, and experiences to individual customer preferences.
• B2C Growth Strategists: Professionals focused on expanding business-to-consumer relations and growth.
• O2O (Online-to-Offline) Leaders: Specialists in integrating online and offline business strategies and operations.
• eCommerce Marketing Managers: Experts in crafting and implementing marketing strategies in the eCommerce domain.
• Digital Marketing Professionals: Individuals skilled in leveraging digital channels to enhance marketing efforts and reach.

Attendee Benefits

Attending the Retail & eCommerce Summit Asia offers a multitude of benefits, designed to transform, educate, and inspire every participant:

• Transformative Strategy Meeting: Engaging in a one-day strategic conference with leading industry experts. This session is meticulously designed to delve into critical topics, offering deep insights and strategic perspectives that will broaden your understanding and provide a competitive edge.
• Curated Topics for Maximum Gain: The summit’s agenda is carefully curated, focusing on key areas of interest in the retail and eCommerce sphere. These sessions are crafted to not only provide valuable information but also unlock significant advantages for your business or role.
• Personalized Agenda: Recognizing the diversity of interests and needs among attendees, the summit features a specialized agenda that aligns with individual preferences and professional focuses. This tailored approach ensures that every participant can derive the most value from the event.
• Access to Industry Leaders and Keynote Speakers: Listening to esteemed keynote speakers and participate in engaging panel discussions. These sessions are a gateway to acquiring invaluable knowledge and wisdom from the forefront of the retail and eCommerce industry.
• First-Hand Exposure to Trends and Innovations: Immersing yourself in the latest trends, strategies, and innovations shaping the dynamic landscape of retail and eCommerce. This summit provides first-hand access to the most current and forward-thinking ideas in the industry.

Event Details

• Date: November 16th, 2023
• Time: 8:00 – 17:00 (GMT+7)
• Venue: Bangkok Marriott Marquis Queen’s Park

This event is not just a meeting point for industry leaders but a transformative experience that will shape the future of retail and eCommerce. Don’t miss out on this pivotal event that promises to be both enlightening and inspiring!

The post Magenest is an Exhibitor Sponsor at Retail & eCommerce Summit Asia 2023 appeared first on Magenest - One-Stop Digital Transformation Solution.

Recognizing this paradigm shift, Magenest, in collaboration with Insider and AWS, is stepping up to pave the way forward. We are proud to present the offline event UPLIFT BANGKOK #1: The New Way of Growth – Customer Centric where industry leaders will share their valuable insights and experiences on the 21st of September 2023. This event promises to be a deep dive into the realm of customer-centric strategies and their transformative potential for businesses.

About UPLIFT

UPLIFT is the powerful convergence event of the industry’s brightest minds and change-makers. Exclusively in-person, UPLIFT creates an environment for CxOs, Marketers, and Digital disruptors driving iconic brands to come together. In an era where technology is reshaping marketing methods at a breakneck pace, this event serves as a vital platform to discuss and dissect the evolving marketing technology landscape. From exploring emerging trends to addressing the most pressing challenges, attendees will gain insights from thought leaders who have been at the forefront, sharing their invaluable experiences and tried-and-tested best practices.

New Way of Growth: Customer Centricity

Highlights of the Event

By participating in the event, you will:

• Understand the challenges businesses encounter when embracing messaging and omnichannel strategies.
• Dive into techniques for tapping into the revenue potential of your current clientele.
• Discover how to balance driving growth while maintaining a customer-centric focus.
• Uncover effective strategies to reignite interest among inactive customers.
• Deepen your knowledge of gathering and analyzing data to fortify customer relationships.
• Leverage Customer Data Platforms (CDPs) for Enhanced Marketing Strategies
• Gain insights from seasoned industry experts, strengthened by valuable connections within the management/C-level network.

About the Speakers

• Mercular.: Woragun Wattanasakchai – CEO & Co-founder
• NocNoc: Anupong Tasaduak – CMO
• 24Shopping: Kittinon Oywongpaisan – General Manager – Marketing
• Robinhood: Sarun Chinsuvapala – CMO
• GQ (Supara Group): George Hartel – Chief Commercial Officer
• AWS: Tippamas Achalakul – Head of Mid Market & SMB
• Insider: Prathana Pawa – Digital Growth director
• Insider: Jack Nguyen – VP of Growth, SEA

Who Should Attend Our Event

UPLIFT BANGKOK #1 The New Way of Growth: Customer Centricity is a must-attend for a broad spectrum of professionals. Here’s a snapshot of who would find immense value in participating:

• CEOs, Leaders, and Department Heads: Those at the helm of decision-making in organizations will benefit greatly from UPLIFT BANGKOK’s insights. If you’re passionate about digital transformation, are navigating the intricacies of change management, or are always on the lookout for the latest trends shaping the business landscape, this event promises to equip you with actionable takeaways.
• Business Owners and Entrepreneurs: Scaling a company, especially in today’s dynamic environment, comes with its set of challenges. For those visionaries seeking to expand their horizons, scale operations, and capture new customer segments, our event offers a treasure trove of insights and strategies to help you blaze your trail.
• Customer Experience (CX) Experts: The heart of UPLIFT BANGKOK’s narrative revolves around the customer. CX mavens who are keen on diving deeper into how data can be harnessed to revolutionize customer experiences will find the discussions and workshops particularly enriching.
• Data and Analytics Professionals: The role of data in driving business growth cannot be emphasized enough. If you’re a professional in the analytics domain and are looking to comprehend the nuances of leveraging customer data for growth, our event will provide you with a comprehensive understanding and the tools to make that data work for you.

Event Details

• Date: 21/09/2023
• Time: 5:00 – 9:00 pm
• Venue: AWS Office – 1788 Singha Complex, 16th floor Khwaeng Bang Kapi, Khet Huai Khwang, Krung Thep Maha Nakhon, Bangkok

Join UPLIFT BANGKOK #1 The New Way of Growth: Customer Centricity for a deep dive into the future of customer-centric growth strategies!

The post AWS x Magenest x Insider Present UPLIFT BANGKOK #1 The New Way of Growth: Customer Centricity appeared first on Magenest - One-Stop Digital Transformation Solution.

about the webinar

The topic of customer experience (CX) is becoming increasingly crucial in the boardrooms of B2B companies worldwide. According to McKinsey’s research, upgrading a customer’s experience from average to exceptional can result in a 30 to 50% increase in KPI such as the probability of renewing or purchasing another product.

However, only 14% of significant B2B companies truly prioritize the CX, which is profoundly embedded in their corporate culture. This fact indicates that B2B organizations have significant work to do to become more customer-focused. Nonetheless, it also presents a chance for B2B companies to distinguish themselves from their competitors and increase profitability by offering a superior customer experience.

To help businesses uncover these opportunities, Magenest hosts the webinar Drive Success with Next-Level B2B eCommerce Customer Experience. In this webinar, experts from Magenest and Adobe Commerce will discuss the realities of customers’ increasing expectations on the B2B buying journey and how to build the most customer-centric B2B eCommerce system.

meet our speakers

Host

Jane Nguyen

International Sales Consultant
@ Magenest

Speaker

Hayley Wan

Solutions Consultant
@ Adobe Commerce

Time & Date

01:00 pm AEDT (10:00 am ICT)

April 19th, 2023

format

Live on Zoom

Free registration

who should join

B2B merchants who want to thrive and scale through digital transformation

number of attendees

Limited to 500 attendees

agenda

15 minutes

Increasing expectations from B2B customers

Explore market trends and realities about customers’ increasing expectations towards the B2B buying journey and experience.

20 minutes

Building a customer-centric B2B eCommerce journey

Understand the new B2B customer journey and learn what can contribute to a convenient B2B eCommerce buying experience.

10 minutes

B2B eCommerce transformation with Adobe Commerce

Explore how Integrate AV – an Australian B2B merchant successfully delivered next-level customer experience through digital transformation.

15 minutes

Q&A session

Digital transformation experts from Magenest and Adobe will answer all questions from attendees.

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The post [Webinar] Drive Success with Next-Level B2B eCommerce Customer Experience appeared first on Magenest - One-Stop Digital Transformation Solution.

Speakers

Mr. Joel Pham

Chief Executive Officer

Mr. Willie Tan

Senior Solution Consultant

• Time: Sep 22nd, 10:00am Indochina Time (ICT)
• Format: Zoom Meetings - Free
• Attendees: Online business owners - admins
• Number of attendees: Limited to 500

WATCH NOW

Agenda

5 MINS

The importance of a superb omnichannel CX

Why a superb omnichannel customer experience (CX) is important in the digital era, especially during the year-end sales seasons.

20 MINS

Improving omnichannel CX along customer journey

Magenest explaining the customer journey, the three key areas of omnichannel CX and how to improve them to get yourself ready for end-of-year sales campaigns.

20 MINS

Peak season readiness

Adobe sharing expertise and case studies in optimizing the omnichannel CX for the year-end sales seasons and the best eCommerce practices after the COVID-19 in SEA.

15 MINS

Q&A session

Adobe and Magenesst’s representative answering question from attendees. 

About the webinar

Not only well-known, eCommerce now has become a must for any businesses wishing to form stable sources of revenue. Nevertheless, countless eCommerce businesses fail every month, why? What online merchants truly lack now is proper knowledge about omnichannel customer experience (CX). This aspect has been gaining more and more attentions in the recent years, but its popularity only skyrockets during the height of COVID19. When everyone has to stay inside, all the trading-transactions are done online, and only then all merchants realize the true importance of a superb CX across all sale channels. 

As we getting out of the pandemic, life forming the new normal scene and the 2022 year-end sales season coming close, Magenest – Adobe have come to the decision of hosting a webinar to share our valuation expertise – experience of coping with the post-COVID situation, as well as making the most out of this year-end sales season via constructing the most suitable omnichannel CX for your businesses.

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The post [Webinar] Year-end Sales 2022: Boosting your revenue with a Superb Omnichannel CX appeared first on Magenest - One-Stop Digital Transformation Solution.